Firelock Games

Orders

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Customer Service

<div data-content-type="html" data-appearance="default" data-element="main">&lt;h2&gt;We're here to help&lt;/h2&gt;

&lt;p&gt;Our Customer Service team is on hand to speak to you about your order or any other queries you may have. Email or phone us, and we’ll be glad to help&lt;/p&gt;

&lt;p&gt;
&lt;span class="icon-mail"&gt;
&lt;svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 16" data-icon="mail"&gt;&lt;path d="M11.93,13.49,22,5.87V4.7a.68.68,0,0,0-.7-.7H2.7a.68.68,0,0,0-.7.7v1Z" transform="translate(-2 -4)"&gt;&lt;/path&gt;&lt;path d="M11.92,14.75,2,7V19.3a.68.68,0,0,0,.7.7H21.3a.68.68,0,0,0,.7-.7V7.12Z" transform="translate(-2 -4)"&gt;&lt;/path&gt;&lt;/svg&gt;
&lt;/span&gt;

&lt;a href='mailto:support@waylandgames.co.uk'&gt;support@waylandgames.co.uk&lt;/a&gt;

&lt;/p&gt;

&lt;p&gt;

&lt;span class="icon-phone"&gt;
&lt;svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20.07 19.93" data-icon="phone"&gt;&lt;path d="M21.4,16.5l-2.7-2.7a2.17,2.17,0,0,0-3-.1l-.1.1a.91.91,0,0,1-1.2,0L10.1,9.5c-.2,0-.3-.2-.3-.4a.76.76,0,0,1,.2-.5l.1-.1a2.3,2.3,0,0,0,0-3.1L7.4,2.7a2.33,2.33,0,0,0-3.2-.1l-.6.7a5.3,5.3,0,0,0-.8,6.6A40.17,40.17,0,0,0,14.1,21.1a5.29,5.29,0,0,0,6.5-.6l.8-.8A2.23,2.23,0,0,0,21.4,16.5Z" transform="translate(-2 -2.01)"&gt;&lt;/path&gt;&lt;/svg&gt;
&lt;/span&gt;

&lt;a href='tel:+44  (0)1702 668750'&gt;+44  (0)1702 668750&lt;/a&gt;

&lt;/p&gt;

&lt;h3&gt;Call Center Opening Times&lt;/h3&gt;
&lt;p&gt;Monday to Friday: 9:00am - 5.30pm&lt;/p&gt;

&lt;h3&gt;Raise a Support Ticket&lt;/h3&gt;
&lt;p&gt;To raise a support ticket, please log into your account and use the &lt;a href="/account/support"&gt;"Help Centre"&lt;/a&gt; section.&lt;/p&gt;</div>

Customer Support

<div data-content-type="html" data-appearance="default" data-element="main">&lt;h4&gt;What is a PID?&lt;/h4&gt;
&lt;p&gt;A PID is a personal identification number which is used to prove your identity - this is mainly used within Europe and supports the courier services with the delivery. Such examples are:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;p&gt;DNI for Spanish citizens&lt;/p&gt;&lt;/li&gt;
&lt;li&gt;&lt;p&gt;NIF for Portuguese citizens&lt;/p&gt;&lt;/li&gt;
&lt;/ul&gt;</div>